Logistics support, moving and special transport
When delivering safes, there are a series of obstacles due to their great weight and difficulty in handling.
Using special transport equipment we’re able to deliver safes directly to your location and position them where you like (can transport along stairways, through window openings, roof openings...), throughout the whole of Croatia. This service allows us to provide a sure and quick delivery, allowing you retain all the warranty benefits if it involves a new product.
Changing business premises, reorganising your office, need to move your safe?
A properly installed safe is “anchored” into the floor and therefore ensured against further movement.
By using special equipment in a secure manner and without unnecessary damage, our employees can disassemble, relocate and assemble the safe, allowing your valuables to remain untouched.
In case of moving premises, our service technicians are ready to carry out an inspection of your safe’s proper functioning, tills or similar equipment, so you can immediately use them unhindered.
Telephone support and service network
For all problems relating to equipment, our technical personnel will happily assist you in removing any faults. Regular working hours during the working week are from 7:30am to 3:30pm.
The service telephone for emergency situations is +385 1 6592 450
For emergency cases, our line is opened 24 hours a day.
Our service department covers the whole of Croatia cooperating with a number authorised service partners who remain at your disposal.
Planned maintenance or emergency service repairs
The Service Department also provides services associated with regular inspections and maintenance. For more information, contact us on +385 1 6593 450 or our e-mail address email@example.com
Emergency interventions – response in the shortest possible time, after working hours, including weekends and public holidays.
For the greater security of your valuables, it’s not always necessary to purchase a new safe or till. Based on your wishes, there exist ways of increasing security by installing new or additional locks, linking to external units (alarms, etc.) or replacing the type of lock (e.g. instead of having a key and lock or a mechanical combinational lock, an electronic lock can installed.
Lost your key? Help with faults or resolving difficulties with equipment
You also have at your disposal access to consultations, help, advice or interventions by trained and licensed service personnel.
The loss of a key doesn’t have to automatically mean the loss of your valuables. Our service department guarantees a forced entry of your safe with the least possible damage, and as agreed in the shortest possible time. We’re also able to return the safe to its original state.
We’re able to carry out all sorts of repairs on your equipment during maintenance or when called upon.
Spare parts and disposable materials
A prompt delivery based on the need for basic components and disposable materials, the replacement of original spare parts during servicing, represents the basis for secure and unhindered operation of your equipment.
Repurchasing old safes
By charging a fee, we’ll also cart off your old money-boxes, safes, equipment and dispose of it in adherence to existing laws.
Subsequent anchoring of your safes, money-boxes, etc.
Penetrations of walls when installing user vaults
Wall installation of safes